Float

Company-driven platform that enhances social capital in workplace

The remote work dilemma: overcoming isolation and meeting fatigue

COVID has forced us to work from home and rely on virtual meetings, raising questions about their effectiveness and highlighting the need to reimagine workspaces for new norm. Excessive meetings in this context can result in decreased engagement, directly impacting employees' productivity and overall job satisfaction, ultimately affecting the organization's performance.

Initial Prompts

As many people feel meetings drain time instead of being useful gatherings, how might we utilize AI and NLP technologies to reshape meeting experiences, fostering enhanced individual and team performance?

Reimagining the working space

Working closely with our sponsor, Michael Dilan, CEO of Braid It, our team tackled the challenge of improving online meeting efficiency using AI and machine learning. Our team effectively created a solution and successfully pitched it to the sponsors invited to the program, showcasing the potential of our innovative approach.

🏆 Won the 2nd place in the Strategic Innovation in Product & Service Design Program (Fall 2022), trailing the champion by 0.1 point.

contribution

  • Contributed to the end-to-end product design process
  • Conducted secondary research and primary research; 2 rounds of user interviews with 13 stakeholders
  • Synthesized research finding and brainstormed ideas for possible solutions
  • Pioneered branding efforts, established design direction, crafted UI, and built component library.

Team:

3 Product Designers

Duration:

2022 – 14 weeks

Roles:

UX/UI Design

End-to-end process

Research and Strategy

Work doesn't need to be a cold-dead space.
Now, you can float.

A company-driven platform for employees to bond, explore, grow and address pandemic challenges, promoting better support, productivity and mental health.

The starting point: understanding user behavior

Our team initiated the process by examining the problem context and analyzing user behavior patterns.

Secondary Research

Uncovering insights from various aspects–AI technology, sociology, economics, and history.

Primary Research

Conducting 13 interviews to explore remote work and meeting challenges.

Synthesizing

Analyzing interview data to identify patterns and extract actionable insights for strategic decision-making.

Unveiling the insights: remote work dynamics explained

Here are challenges of remote work on team dynamics and productivity:

01

With remote work, teams struggle more to collaborate and end up being more isolated.

02

Difficulties in coordination and slow help responses result in tasks taking much longer.

02

Existing products focusing mainly on formal discussion, creating a gap in casual interactions that impacts work performance.

Revised HMW statement

How might we encourage casual interactions among employees working in a remote environment to strengthen their bonds and productivity?

Prioritizing junior staff: addressing feelings of disconnection

Junior employees are our main target as they’re most impacted by feelings of disconnection, while senior staff and managers are less affected.

Design Principles

03

Stay connected while working from home.

02

Foster and increase work productivity

01

Encourage growth and learning in the company

The making of: how we brought our vision to life

We brainstormed ideas, visualized, structured, and then verified them for the best execution.

Concept Ideation

Fleshing out potential solutions and systematically evaluating them to set direction.

Wireframing and Structuring

Visualizing concepts, including designing user flows and organizing information architecture.

Usability Testing:

Validating ideas through user testing and iterating the design.

Connect, grow, thrive...
Empowering remote teams with Float.

01

Conversational Onboarding

Guide users on how Float works and store employee data for future use.

02

Explore People, information, events from the space and people’s board

AI suggests nearby users to facilitate learning, interaction, and bonding. Users can explore and connect through profile dashboard information.

03

Natural and controllable chats

Joining a chat can be as easy as passing by others in the office, and people can make each temporary chat private for more privacy.

04

You ask question, AI helps you find the answer

People can simply ask questions and AI will suggest who can answer those questions to build a helping culture.

05

Explore and join company-wide events, learning and having fun in one place

Simply by going into the event page, people can easier spend time together to learn, have fun, and create belongings.

Valuable insights from an end-to-end design process

    Through this project, I learned to ask focused yet open-ended questions[1] to identify and prioritize key problems. To avoid information overload[2], I set clear goals alined with design prompts, used voting in brainstorming, and applied insight-based matrices. I also ensured timely MVP delivery[3] by employing weekly planning and checklists.

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